- Is it private and secure?
- Does it work with my phone?
- How much does it cost?
- Do I need to be able to access the web from my phone?
- How many contacts can I save?
- Do I need a computer with Internet access?
- How do I restore my contacts?
- How do I merge my contacts with Outlook and other Address Book managers?
- How do I merge contacts from my phone to my PC?
- Does it support other wireless devices?
- What are the system requirements?
- What is the Ad-Supported Version?
- How do I sign-in to the Bup Backup web site?
- What do I do if I lose my phone?
- What is the current status of Bup?
Answers
Is it private and secure?
We care about the privacy of your personal contacts. Bup Backup is a signed application to protect your cell phone. See the details at the privacy web page. We use SSL to encrypt your contacts and PIN when transmitted over the Internet.
Does it work with my phone?
Bup Backup works with any web-enabled JSR-75 J2ME phone. Click here for a list of supported phones. Most phones two years old or newer will have this function enabled. To date, the service is only available to AT&T customers. We are working to support more carriers.
How much does it cost?
Bup Backup is free for the first 30 days. After that if you want to use Bup you must use your PC and goto the website and make a payment. We currently charge $10 for a year of Backup. Note that depending on your carrier, additional wireless access charges of 1 cent to 3 cents per KB may apply for the file transfer. Bup is smart and will only send the needed updates, significantly reducing your transfer time and charges. See instructions for more details. You can also get free use of Bup by using our ad-supported version. Simply fill out your demographics.
Do I need to be able to access the web from my phone?
Yes, Bup Backup can only work with web enabled cell phones. All supported carriers do allow web acces from your phone. T-Mobile requires you sign up for a data plan to access the web from your phone. AT&T, Sprint and Nextel allow web access by default. AT&T charges 1 cent/kb. Sprint/Nextel charges 1 cent/kb. T-Mobile requires that you sign up for a data plan (currently $5 per month for 5MB of data). Most Canadian phones provide web access by default. For Amp'd, Boost, Virgin and other carriers, web access status is unknown at this time. Click supported phones for a list of phones we currently support.
How many contacts can I save?
Bup Backup does not limit the number or size of contacts you can save. Each phone will have its own limit to the number of contacts it can store. This limit is based on the memory in the phone and what memory is used for other parts of the phone such as games. Many older phones (more than 2 years old) can store at least 300 contacts and newer phones can store many more.
Do I need a computer with Internet access?
You use Bup Backup directly from your mobile phone. First you need to download Bup to your phone. You download Bup Backup by sending a text message with the contents 'GETBUP' to the number 41411 and use the incoming the text message to install Bup. You can even send your contacts to yourself via email using Bup from your phone. If you want to import contacts from Apple Address Book or Microsoft Outlook etc. you do this using our web site from your computer.
How do I restore my contacts?
If you ever lose your phone you first download Bup Backup to your new phone. Then simply run the Bup on your new phone and the contacts are restored.
How do I merge my contacts with Outlook and other Address Book managers?
Export your address book from Outlook and save in vCard or CSV format on your PC. Sign In to Bup Mobile and use the import function, selecting the file you just saved on your PC. Bup will merge existing contacts with the imported ones.
How do I merge contacts from my phone to my PC?
Use Bup Backup on your cell phone and choose the Backup option. Follow the steps for the above FAQ "How do I merge..." to copy the latest contacts from your PC to the Bup Mobile web site. This will merge the contacts on your phone with those from your PC. Again from the Bup Mobile web site, use the export function to download a vCard file to your PC. This file contains all your contacts. Import the new vCard file into your address book manager (Apple, Outlook etc.).
Does it support other wireless devices?
It supports any wireless device that has the JSR-75 standard and for which you can access the wireless Internet. Most newer phones and "smart phones" support this function. It will not work on Verizon phones (except smartphones like the BlackBerry and Windows Mobile). Click supported phones for a list of phones we currently support.
What are the system requirements? Thats all you need.
Any web-enabled cell phone supporting JSR-75 (access to the address book on your phone). If you are unsure if your phone supports that feature, try it out. Download Bup Backup. If it is not supported by your phone, you will see an error when Bup is being downloaded.
What is the Ad-Supported Version?
Please Note the Ad Supported version is not yet available. If you use the free advertisement supported version, you will be sent one text message advertisement each time you backup, restore, send photos or share your contacts from your cell phone or anytime you download, upload or email contacts or photos. Bup Backup website and your personal computer. To use the free advertisement supported version we will ask for some demographic information (including your date of birth, zip code and income). We also ask for a selection of services, offers or interests. These selections are used to better send you advertisement you will find useful. The demographic information you supply will be associated with your phone in order to send you the text message. You will only receive a text message advertisement when you use Bup from your phone or transfer contacts between the website and your PC. Fill in demographic info at demographics.
How do I sign-in to the Bup Backup web site?
When you use Bup the first time from your cell phone it will ask for a PIN. After that, you can sign-in at Bup Mobile using your cell phone number and that PIN. You can change your PIN on the web site at change_pin. If you do so, the next time you use Bup from your cell phone it will ask for your new PIN.
What do I do if I lose my phone?
When you lose your phone, we recommend that you use your PC sign-in to the Bup Backup web site and change your PIN. This prevents anyone else from accessing your online contacts or sending your PIN to your phone (which is now in their posession). Use of Bup from your phone requires the PIN for deleting of all contacts. You can configure Bup to require your PIN to be entered every time you use it from your phone or you can store the PIN on the phone. If you stored your PIN on the phone, use your PC to sign-in to the website and set the Kill Switch located under the Account Preferences menu. The PIN stored on your phone is not displayed unless you use the Forgot PIN feature on the website to send the PIN to your phone.
What is the current status of Bup?
The current Bup version is 1.0. It includes backup/restore functionality as well as the ability to send mobile photos from your phone to your email. It will only work with a select set of phones on the AT&T network. Some of the features mentioned at the bupmobile.com web site will only be available in later versions. Minor upgrades to the 1.0 version will be free. We are working on an automated travel blog. This feature will automatically place your mobile photos on a Map page showing where you took the picture. This is done automatically, just run Bup Photo and we figure out where the photos were taken!
